When you see a new client, you will always need to ask questions before you start their service. Asking the right questions will help the service become more efficient. Especially if this is the client’s first visit to see an esthetician, they might have some questions about the procedure or process. Here are some ways to make the client’s consultation a success.
- The initial welcome.
Your new client should be welcomed warmly and the front desk should greet them by name. They should say their name, the esthetician’s name and how long the wait will be if there is one.
- Walk through the appointment.
Usually, new clients will have paperwork to fill out before starting their session. This is when you should also give them instructions. This will give the client an opportunity to ask questions. Allowing them to ask questions this early will put them at ease during their appointment.
- Make them comfortable.
Give your new or current client refreshments. Direct them to the bathroom if they need to go before the appointment starts. If they are running late, offer this time to help them decompress and prepare for their consultation.
Questions To Ask During The First Consultation
As an esthetician, it’s standard practice to ask your client questions before starting. It will not only make you understand your clients needs better but also make them feel comfortable. You should be asking things like:
- What are your skin goals?
Everyone wants clear, glowing skin. However, this comes with regular treatment, regimens, and sometimes just good genes. As an esthetician, we can help improve the look of the skin for a smoother, firmer, hydrated appearance. Sometimes a client with acne scars will need to understand realistic expectations if they want smooth, even skin weeks before their wedding.
- Are you taking any medications, supplements or vitamins?
Some medications can trigger acne breakouts and other skin issues after a facial from an esthetician. So it is important to ask this question and let the client know why so they feel more comfortable. Things to keep in mind:
If your client has recently experienced acne flare-ups, dryness or sensitivity after changes to birth control, taking steroids for asthma or starting thyroid, anti-seizure, immunosuppressant and some depression medications, their skin condition could be linked to the prescription drug. Ask your client if they have consulted with their doctor about any possible skin-related side effects.
- What is your diet and water intake?
If your client isn’t taking enough water everyday, signs of aging may start to appear sooner. Taking care of your skin also includes hydrating your body. Glowing skin is the byproduct of a healthy diet and adequate hydration.
- Is your skin usually oily, dry or combined?
Your skin type determines if it’s oily, dry or combined. It depends on how much water you’re drinking, how sensitive it is, etc. Combination skin can be dry and oily with pores that look larger than normal, blackheads and shiny skin. Dry skin will have almost invisible pores, dull complexion, visible lines and red patches. Oily skin will have enlarged pores, shiny complexion, blackheads, pimples, or blemishes. Determining your client’s skin type is going to help you give them the right facial treatment.
- Does your skin get red after exfoliation? If so, When does the redness go away?
As an esthetician, you must take special care with hypovascular skin because it doesn’t have the same visual or sensational reaction to peels as normal or hypervascular skin does.
There are plenty of other good questions to ask your client before starting a service. Depending on the type of service you are going to perform and your client’s goals, the right questions will help both you and your client. For more information on consultations or to start your career in esthetics with The Skin Institute, contact our office in St. George, UT today!
